Privacy Policy

1. Introduction

kbaji ("we", "us", or "our") operates the website at kbaji.onl and all associated services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect personal information about users who access or interact with the Platform. It applies to all registered members, visitors, and any other persons whose data we process in connection with providing our services to players based in Bangladesh.

By using the kbaji Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue your use of the Platform. This policy should be read alongside our Terms and Conditions, which govern your use of the Platform overall.

2. Data We Collect

We collect only the personal information necessary to provide, secure, and improve the kbaji Platform. The categories of data we collect include the following:

3. How We Use Your Data

kbaji processes your personal data only for specific, legitimate purposes. We do not sell your data to third parties. The purposes for which we use your information include:

• ›Creating and managing your account, including verifying your identity during registration and KYC.
• ›Processing deposits, withdrawals, and other financial transactions via bKash, Nagad, Rocket, and partner banks in Bangladeshi Taka (৳).
• ›Providing customer support, responding to queries, and resolving complaints or disputes in a timely and effective manner.
• ›Monitoring gaming activity for responsible gaming compliance, including enforcing deposit limits, self-exclusion requests, and age verification checks.
• ›Detecting, investigating, and preventing fraud, money laundering, cheating, and other prohibited activities on the Platform.
• ›Sending account-related notifications, promotional communications (where you have opted in), and important policy updates.

4. Legal Basis for Processing

kbaji relies on the following legal bases for processing your personal data, depending on the specific purpose involved:

• ›Contractual necessity — processing required to provide you with the services you have signed up for, including account management and payment processing.
• ›Legal obligation — processing required to comply with applicable laws, anti-money laundering regulations, and identity verification requirements.
• ›Legitimate interests — processing for the purposes of fraud prevention, platform security, product improvement, and responsible gaming monitoring, balanced against your interests and rights.
• ›Consent — where you have expressly agreed to receive marketing communications or for us to use your data for a specific purpose not covered by the other bases above.

5. How We Share Your Data

kbaji does not sell, rent, or trade your personal information to third parties for commercial purposes. We share your data only in the limited circumstances described below:

• ›Payment processors — bKash, Nagad, Rocket, Upay, and partner banks receive only the minimum transaction data necessary to process your deposits and withdrawals.
• ›Identity verification providers — third-party KYC services that verify the authenticity of documents you submit, bound by confidentiality obligations.
• ›Regulatory and law enforcement bodies — where we are legally required to disclose information, for example in response to a court order, government request, or anti-money laundering obligation.
• ›Platform service providers — technology vendors, hosting providers, and fraud detection services that process data strictly on our behalf under written data processing agreements.

In all cases, kbaji requires that third parties receiving your data implement appropriate security measures and use your information only for the purposes for which it was shared. We do not authorise any third party to use your personal data for their own marketing purposes.

6. Cookies and Tracking Technologies

kbaji uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device when you visit a website; it allows the site to recognise your device on subsequent visits.

We use three categories of cookies on kbaji:

• ›Strictly necessary cookies — essential for the Platform to function. These include session authentication cookies that keep you logged in while you navigate between pages. These cannot be disabled.
• ›Functional cookies — remember your preferences such as language settings, preferred payment method, and account display options so you do not have to reset them each time.
• ›Analytical cookies — collect anonymised data about Platform usage (pages visited, session length, click paths) to help us understand what works well and where we can improve the player experience.

7. Data Retention

kbaji retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The specific retention periods we apply are as follows: account registration and KYC data is retained for a minimum of five years from the date of account closure to meet anti-money laundering and financial record-keeping obligations; transaction records are retained for a minimum of five years from the date of each transaction; gaming activity logs are retained for two years from the date of each session unless required for longer by law or an open dispute.

When your data is no longer required, we delete or anonymise it securely. In some circumstances we may anonymise your data rather than delete it, in which case it may be used for statistical or analytical purposes without identifying you personally.

8. Data Security

kbaji implements a layered approach to data security. All data transmitted between your device and our servers is protected using SSL (Secure Sockets Layer) encryption. Our servers are protected by industry-standard firewalls, and access to sensitive player data is restricted to authorised personnel on a need-to-know basis. We conduct regular internal security reviews and work with specialist third-party security firms to assess and address vulnerabilities.

Despite these measures, no method of electronic transmission or storage is completely secure. kbaji cannot guarantee the absolute security of your personal data, but we are committed to reviewing and improving our security practices on an ongoing basis and to notifying you promptly if a data breach affecting your personal information is discovered.

9. Your Rights

As a user of the kbaji Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

Please note that some rights are subject to conditions and exceptions. For example, we may be unable to delete data we are legally required to retain, or to provide data in a specific format where it is not technically feasible. We will always explain our reasoning clearly if we are unable to fulfil a request in full.

10. Third-Party Links

The kbaji Platform may contain references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While we integrate these providers' content on our Platform, each provider operates under its own privacy practices. kbaji is not responsible for the privacy policies or data handling practices of any third-party provider. We encourage you to review the privacy policies of any third-party service you interact with through the Platform.

11. Children's Privacy

The kbaji Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data promptly and close the associated account. Age verification is conducted as part of the registration and KYC process to prevent underage access.

12. Changes to This Privacy Policy

kbaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the Platform. When we make material changes, we will notify registered users via email or an in-platform notification and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your data.

Your continued use of the kbaji Platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you must stop using the Platform and contact support at [email protected] if you wish to close your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kbaji handles your personal data, our support team is available around the clock to assist you.

Email us at: [email protected]